{"id":76335,"date":"2026-11-04T13:25:00","date_gmt":"2026-11-04T12:25:00","guid":{"rendered":"https:\/\/speakingo.com\/?p=76335"},"modified":"2026-11-02T17:30:30","modified_gmt":"2026-11-02T16:30:30","slug":"angielski-w-hotelu-reklamacja-rachunek","status":"publish","type":"post","link":"https:\/\/speakingo.com\/angielski-w-hotelu-reklamacja-rachunek\/","title":{"rendered":"Angielski w hotelu 2: jak napisa\u0107 reklamacj\u0119 i zakwestionowa\u0107 rachunek"},"content":{"rendered":"<p><strong>Rachunek hotelowy potrafi przed\u0142u\u017cy\u0107 wakacje \u2014 a przynajmniej o czas potrzebny na doj\u015bcie do siebie.<\/strong> W drugiej cz\u0119\u015bci hotelowego angielskiego prze\u0107wiczysz reklamacj\u0119, sporne op\u0142aty i wiadomo\u015b\u0107, kt\u00f3r\u0105 warto wys\u0142a\u0107 po powrocie.<\/p>\n<p><!--more--><\/p>\n<hr \/>\n<p>Je\u015bli potrzebujesz rezerwacji pokoju, zameldowania lub prostego zg\u0142oszenia awarii, zacznij od <a href=\"https:\/\/speakingo.com\/angielski-w-hotelu-zwroty-dialogi\/\">podstaw angielskiego w hotelu<\/a>. Tutaj przechodz\u0119 dalej: masz dokumenty, znasz problem i chcesz spokojnie wyja\u015bni\u0107, czego oczekujesz. Bez krzyku, za to z konkretnymi zdaniami. Bo <strong><em>I am very angry!<\/em><\/strong> opisuje emocje, ale jeszcze nie m\u00f3wi recepcji, co ma z nimi zrobi\u0107.<\/p>\n<h2>1. Najpierw fakty: czego dotyczy reklamacja?<\/h2>\n<p>Skuteczna wypowied\u017a nie musi by\u0107 d\u0142uga. Zacznij od tego, co kupi\u0142e\u015b, czego zabrak\u0142o i kiedy to zg\u0142osi\u0142e\u015b. Przydadz\u0105 Ci si\u0119 trzy kr\u00f3tkie elementy: opis us\u0142ugi, opis problemu oraz pro\u015bba o rozwi\u0105zanie. Dzi\u0119ki temu rozm\u00f3wca nie musi zgadywa\u0107, czy chodzi o pieni\u0105dze, zmian\u0119 pokoju czy zwyk\u0142e wyja\u015bnienie.<\/p>\n<ul>\n<li><strong><em>The room did not match the description.<\/em><\/strong> \u2014 Pok\u00f3j nie odpowiada\u0142 opisowi.<\/li>\n<li><strong><em>The booking confirmation said that parking was included.<\/em><\/strong> \u2014 Potwierdzenie rezerwacji wskazywa\u0142o, \u017ce parking jest w cenie.<\/li>\n<li><strong><em>I reported the problem on the first evening.<\/em><\/strong> \u2014 Zg\u0142osi\u0142em problem ju\u017c pierwszego wieczoru.<\/li>\n<li><strong><em>The problem was not resolved during my stay.<\/em><\/strong> \u2014 Problem nie zosta\u0142 rozwi\u0105zany podczas mojego pobytu.<\/li>\n<\/ul>\n<p>Por\u00f3wnaj <strong><em>The room was bad<\/em><\/strong> z <strong><em>The heating did not work for two nights<\/em><\/strong>. Pierwsze zdanie jest og\u00f3ln\u0105 ocen\u0105, drugie daje konkretn\u0105 informacj\u0119. W reklamacji szczeg\u00f3\u0142y s\u0105 zwykle bardziej przydatne ni\u017c przymiotnik <strong><em>terrible<\/em><\/strong> (okropny) powt\u00f3rzony siedem razy.<\/p>\n<figure id=\"attachment_658\" aria-describedby=\"caption-attachment-658\" style=\"width: 640px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-658\" src=\"https:\/\/speakingo.com\/wp-content\/uploads\/2017\/07\/narzekanie.jpg.webp\" alt=\"jak narzeka\u0107 po angielsku narzekanie\" width=\"640\" height=\"480\" srcset=\"https:\/\/speakingo.com\/wp-content\/uploads\/2017\/07\/narzekanie.jpg.webp 640w, https:\/\/speakingo.com\/wp-content\/uploads\/2017\/07\/narzekanie-300x225.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-658\" class=\"wp-caption-text\">Patrz r\u00f3wnie\u017c: <a href=\"https:\/\/speakingo.com\/jak-narzekac-po-angielsku\/\">Jak narzeka\u0107 jak Anglik na wakacjach (+\u015bmieszne przyk\u0142ady)?<\/a><\/figcaption><\/figure>\n<h2><\/h2>\n<h2>2. Rachunek szczeg\u00f3\u0142owy: za co w\u0142a\u015bciwie p\u0142acisz?<\/h2>\n<p><strong><em>A bill<\/em><\/strong> to rachunek. Je\u015bli widzisz tylko kwot\u0119 ko\u0144cow\u0105, popro\u015b o rozpisanie pozycji. W brytyjskim angielskim zapiszesz <strong><em>an itemised bill<\/em><\/strong>, a w ameryka\u0144skim <strong><em>an itemized bill<\/em><\/strong>. Chodzi o ten sam praktyczny dokument: list\u0119 tego, za co naliczono op\u0142aty.<\/p>\n<ul>\n<li><strong><em>Could I have an itemised bill, please?<\/em><\/strong> \u2014 Czy mog\u0119 prosi\u0107 o szczeg\u00f3\u0142owy rachunek?<\/li>\n<li><strong><em>What does this charge refer to?<\/em><\/strong> \u2014 Czego dotyczy ta op\u0142ata?<\/li>\n<li><strong><em>I don&#8217;t recognise this charge.<\/em><\/strong> \u2014 Nie rozpoznaj\u0119 tej op\u0142aty.<\/li>\n<li><strong><em>I did not use the minibar.<\/em><\/strong> \u2014 Nie korzysta\u0142em z minibaru.<\/li>\n<li><strong><em>Could you check the dates, please?<\/em><\/strong> \u2014 Czy mo\u017cesz sprawdzi\u0107 daty?<\/li>\n<\/ul>\n<p>Uwaga na rzeczownik <strong><em>charge<\/em><\/strong>: tutaj oznacza op\u0142at\u0119, a nie \u0142adowanie telefonu. Zdanie <strong><em>There is an extra charge<\/em><\/strong> informuje o dodatkowej op\u0142acie. Tw\u00f3j telefon mo\u017ce by\u0107 roz\u0142adowany, ale portfel w\u0142a\u015bnie dosta\u0142 w\u0142asne powiadomienie.<\/p>\n<p>&nbsp;<\/p>\n<h2>3. Zakwestionowa\u0107 op\u0142at\u0119, nie obrazi\u0107 rozm\u00f3wcy<\/h2>\n<p>Angielskie <strong><em>to dispute a charge<\/em><\/strong> znaczy zakwestionowa\u0107 op\u0142at\u0119. Nie musisz zaczyna\u0107 od oskar\u017cenia. Najpierw poka\u017c r\u00f3\u017cnic\u0119 mi\u0119dzy rachunkiem a dokumentami, kt\u00f3re masz. Przy takiej rozmowie przydaj\u0105 si\u0119 <a href=\"https:\/\/speakingo.com\/prosby-po-angielsku\/\">uprzejme pro\u015bby po angielsku<\/a> i spokojne, kr\u00f3tkie zdania.<\/p>\n<ul>\n<li><strong><em>I believe there has been a mistake.<\/em><\/strong> \u2014 S\u0105dz\u0119, \u017ce nast\u0105pi\u0142a pomy\u0142ka.<\/li>\n<li><strong><em>This amount is different from the price in my confirmation.<\/em><\/strong> \u2014 Ta kwota r\u00f3\u017cni si\u0119 od ceny w moim potwierdzeniu.<\/li>\n<li><strong><em>Could you explain the difference?<\/em><\/strong> \u2014 Czy mo\u017cesz wyja\u015bni\u0107 t\u0119 r\u00f3\u017cnic\u0119?<\/li>\n<li><strong><em>I would like to dispute this charge.<\/em><\/strong> \u2014 Chcia\u0142bym zakwestionowa\u0107 t\u0119 op\u0142at\u0119.<\/li>\n<\/ul>\n<p>Je\u017celi pracownik powo\u0142uje si\u0119 na zasad\u0119 hotelu, mo\u017cesz zapyta\u0107: <strong><em>Could you show me where this fee was explained when I booked?<\/em><\/strong> \u2014 Czy mo\u017cesz pokaza\u0107, gdzie wyja\u015bniono t\u0119 op\u0142at\u0119 podczas rezerwacji? Pytasz o informacj\u0119, zamiast prowadzi\u0107 debat\u0119 pod tytu\u0142em \u201eja kontra ca\u0142y \u015bwiat\u201d.<\/p>\n<figure id=\"attachment_67856\" aria-describedby=\"caption-attachment-67856\" style=\"width: 640px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-67856 size-full\" src=\"https:\/\/speakingo.com\/wp-content\/uploads\/2023\/07\/jak-cwiczyc-angielski-na-wakacjach-z-dziecmi.webp\" alt=\"jak \u0107wiczy\u0107 angielski z dzie\u0107mi na wakacjach\" width=\"640\" height=\"480\" srcset=\"https:\/\/speakingo.com\/wp-content\/uploads\/2023\/07\/jak-cwiczyc-angielski-na-wakacjach-z-dziecmi.webp 640w, https:\/\/speakingo.com\/wp-content\/uploads\/2023\/07\/jak-cwiczyc-angielski-na-wakacjach-z-dziecmi-300x225.webp 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-67856\" class=\"wp-caption-text\">Patrz r\u00f3wnie\u017c:\u00a0<a href=\"https:\/\/speakingo.com\/jak-cwiczyc-angielski-na-wakacjach-z-dziecmi\/\">Jak \u0107wiczy\u0107 angielski na wakacjach z dzie\u0107mi?<\/a><\/figcaption><\/figure>\n<h2><\/h2>\n<h2>4. Blokada na karcie a zwrot pieni\u0119dzy<\/h2>\n<p>Przy wyja\u015bnianiu rachunku rozr\u00f3\u017cnij <strong><em>a charge<\/em><\/strong> od <strong><em>a hold<\/em><\/strong>. Op\u0142ata i czasowa blokada \u015brodk\u00f3w nie s\u0105 tym samym. Pytanie o to rozr\u00f3\u017cnienie pomaga ustali\u0107, czego dotyczy widoczna pozycja, zanim poprosisz o niew\u0142a\u015bciw\u0105 operacj\u0119.<\/p>\n<ul>\n<li><strong><em>Is this a charge or a temporary hold?<\/em><\/strong> \u2014 Czy to op\u0142ata, czy czasowa blokada?<\/li>\n<li><strong><em>Has the hold been released?<\/em><\/strong> \u2014 Czy blokada zosta\u0142a zwolniona?<\/li>\n<li><strong><em>Has the refund been processed?<\/em><\/strong> \u2014 Czy zwrot zosta\u0142 ju\u017c przetworzony?<\/li>\n<li><strong><em>Could you confirm the amount and date in writing?<\/em><\/strong> \u2014 Czy mo\u017cesz potwierdzi\u0107 kwot\u0119 i dat\u0119 na pi\u015bmie?<\/li>\n<\/ul>\n<p><strong><em>A refund<\/em><\/strong> oznacza zwrot pieni\u0119dzy. <strong><em>Compensation<\/em><\/strong> jest szerszym s\u0142owem: rekompensata. Z kolei <strong><em>a discount<\/em><\/strong> to obni\u017cka ceny. Wybieraj s\u0142owo zgodne z tym, o co naprawd\u0119 prosisz. Nie podawaj przypadkowego terminu zwrotu: zapytaj hotel o konkretn\u0105 dat\u0119 i zachowaj odpowied\u017a.<\/p>\n<p>&nbsp;<\/p>\n<h2>5. Rozmowa z kierownikiem: uprzejmie, ale konkretnie<\/h2>\n<p>Czasem osoba w recepcji nie mo\u017ce podj\u0105\u0107 decyzji. Wtedy nie potrzebujesz g\u0142o\u015bniejszej wersji tego samego zdania, tylko rozmowy z w\u0142a\u015bciw\u0105 osob\u0105.<\/p>\n<p><strong><em>Guest:<\/em><\/strong> <strong><em>I believe I&#8217;ve been charged twice for parking.<\/em><\/strong><br \/>\nGo\u015b\u0107: S\u0105dz\u0119, \u017ce dwa razy naliczono mi op\u0142at\u0119 za parking.<\/p>\n<p><strong><em>Receptionist:<\/em><\/strong> <strong><em>Let me check. One payment was made when you booked.<\/em><\/strong><br \/>\nRecepcjonista: Sprawdz\u0119. Jedna p\u0142atno\u015b\u0107 zosta\u0142a dokonana podczas rezerwacji.<\/p>\n<p><strong><em>Guest:<\/em><\/strong> <strong><em>Exactly. Here is the confirmation. Could you remove the second charge?<\/em><\/strong><br \/>\nGo\u015b\u0107: W\u0142a\u015bnie. Oto potwierdzenie. Czy mo\u017cesz usun\u0105\u0107 drug\u0105 op\u0142at\u0119?<\/p>\n<p><strong><em>Receptionist:<\/em><\/strong> <strong><em>I&#8217;ll need to ask my manager.<\/em><\/strong><br \/>\nRecepcjonista: Musz\u0119 zapyta\u0107 kierownika.<\/p>\n<p><strong><em>Guest:<\/em><\/strong> <strong><em>Of course. Could you email me the corrected bill afterwards?<\/em><\/strong><br \/>\nGo\u015b\u0107: Oczywi\u015bcie. Czy mo\u017cesz p\u00f3\u017aniej wys\u0142a\u0107 mi poprawiony rachunek mailem?<\/p>\n<p>Przydatne zako\u0144czenie to <strong><em>Thank you for looking into this<\/em><\/strong> \u2014 Dzi\u0119kuj\u0119 za zaj\u0119cie si\u0119 t\u0105 spraw\u0105. Nie oznacza, \u017ce wycofujesz reklamacj\u0119. Po prostu ko\u0144czysz rozmow\u0119 jak cz\u0142owiek, z kt\u00f3rym \u0142atwiej wsp\u00f3\u0142pracowa\u0107.<\/p>\n<h2>6. Reklamacja po pobycie: gotowy przyk\u0142ad maila<\/h2>\n<p>Po powrocie uporz\u0105dkuj fakty: daty pobytu, numer rezerwacji, problem, wcze\u015bniejszy kontakt i oczekiwan\u0105 odpowied\u017a. W za\u0142\u0105czniku mo\u017cesz przes\u0142a\u0107 potwierdzenie lub rachunek dotycz\u0105cy sprawy. Nie zak\u0142adaj, \u017ce osoba czytaj\u0105ca maila zna Twoj\u0105 rozmow\u0119 z recepcj\u0105.<\/p>\n<blockquote><p><strong><em>Subject: Question about an extra charge \u2014 booking 12345<\/em><\/strong><\/p>\n<p><strong><em>Dear Hotel Team,<\/em><\/strong><\/p>\n<p><strong><em>I stayed at your hotel from 12 to 14 May. My booking reference is 12345.<\/em><\/strong><\/p>\n<p><strong><em>My bill includes a parking charge, but my booking confirmation says that parking was included in the room price. I have attached both documents.<\/em><\/strong><\/p>\n<p><strong><em>I raised this issue at reception before I left. Could you please review the charge and send me a corrected bill? If the payment has already been taken, I would like to request a refund of the extra charge.<\/em><\/strong><\/p>\n<p><strong><em>Please let me know if you need any further information.<\/em><\/strong><\/p>\n<p><strong><em>Kind regards,<br \/>\nAlex Smith<\/em><\/strong><\/p><\/blockquote>\n<p><strong><em>I have attached\u2026<\/em><\/strong> znaczy \u201eZa\u0142\u0105czam\u2026\u201d, a <strong><em>I raised this issue<\/em><\/strong> \u2014 \u201ePoruszy\u0142em ten problem\u201d. Ca\u0142y mail brzmi spokojnie, ale wiadomo, o co chodzi. W formalnym mailu trzymaj si\u0119 fakt\u00f3w: co si\u0119 sta\u0142o, kiedy to zg\u0142osi\u0142e\u015b i jakiej odpowiedzi oczekujesz.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_71527\" aria-describedby=\"caption-attachment-71527\" style=\"width: 640px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-71527 size-full\" src=\"https:\/\/speakingo.com\/wp-content\/uploads\/2024\/08\/been-to-gone-present-perfect-wakacje-angielski-youtube640.webp\" alt=\"been gone have, present perfect\" width=\"640\" height=\"480\" srcset=\"https:\/\/speakingo.com\/wp-content\/uploads\/2024\/08\/been-to-gone-present-perfect-wakacje-angielski-youtube640.webp 640w, https:\/\/speakingo.com\/wp-content\/uploads\/2024\/08\/been-to-gone-present-perfect-wakacje-angielski-youtube640-300x225.webp 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-71527\" class=\"wp-caption-text\">Patrz r\u00f3wnie\u017c:\u00a0<a href=\"https:\/\/speakingo.com\/have-been-to-czy-have-gone-to-present-perfect\/\">Have been to czy have gone to wakacje?<\/a><\/figcaption><\/figure>\n<h2><\/h2>\n<h2>7. Trzy odpowiedzi, kt\u00f3re pomagaj\u0105 kontynuowa\u0107 rozmow\u0119<\/h2>\n<ul>\n<li><strong><em>I understand, but the confirmation says something different.<\/em><\/strong> \u2014 Rozumiem, ale potwierdzenie m\u00f3wi co\u015b innego.<\/li>\n<li><strong><em>That would help. Could you also confirm it by email?<\/em><\/strong> \u2014 To by pomog\u0142o. Czy mo\u017cesz tak\u017ce potwierdzi\u0107 to mailem?<\/li>\n<li><strong><em>What would you suggest as a solution?<\/em><\/strong> \u2014 Jakie rozwi\u0105zanie proponujesz?<\/li>\n<\/ul>\n<p>Ostatnie pytanie warto prze\u0107wiczy\u0107 na g\u0142os. Zamiast ponownie opisywa\u0107 problem, prosisz o nast\u0119pny krok. To ma\u0142a zmiana w zdaniu, a du\u017ca zmiana w kierunku rozmowy.<\/p>\n<h2>8. \u0106wiczenie: wybierz w\u0142a\u015bciwe zdanie<\/h2>\n<ol>\n<li>Nie wiesz, sk\u0105d na rachunku wzi\u0119\u0142a si\u0119 dodatkowa kwota. Zapytaj o t\u0119 pozycj\u0119.<\/li>\n<li>Chcesz dosta\u0107 dokument z rozpisanymi op\u0142atami. O co poprosisz?<\/li>\n<li>Hotel twierdzi, \u017ce zrobi\u0142 zwrot. Popro\u015b o potwierdzenie kwoty i daty.<\/li>\n<li>W mailu wysy\u0142asz rachunek oraz potwierdzenie rezerwacji. Jak zapowiesz za\u0142\u0105czniki?<\/li>\n<\/ol>\n<h3>Przyk\u0142adowe odpowiedzi<\/h3>\n<ol>\n<li><strong><em>What does this charge refer to?<\/em><\/strong><\/li>\n<li><strong><em>Could I have an itemised bill, please?<\/em><\/strong><\/li>\n<li><strong><em>Could you confirm the amount and date in writing?<\/em><\/strong><\/li>\n<li><strong><em>I have attached the bill and my booking confirmation.<\/em><\/strong><\/li>\n<\/ol>\n<h2>Hotelowy mem: rachunek wi\u0119kszy ni\u017c plany wakacyjne<\/h2>\n<p><strong><em>I booked a room. Not a second mortgage.<\/em><\/strong> \u2014 Zarezerwowa\u0142em pok\u00f3j, a nie drugi kredyt hipoteczny.<\/p>\n<p><strong><em>A mortgage<\/em><\/strong> to kredyt zabezpieczony na nieruchomo\u015bci. \u017bart oczywi\u015bcie wyolbrzymia hotelowy rachunek: mia\u0142 by\u0107 zwyk\u0142y nocleg, a kwota wygl\u0105da tak powa\u017cnie, jakby trzeba by\u0142o jeszcze raz finansowa\u0107 mieszkanie. <strong><em>A second mortgage<\/em><\/strong> jest tu komiczn\u0105 przesad\u0105, nie propozycj\u0105 rozwi\u0105zania sprawy z recepcj\u0105.<\/p>\n<h2>Prze\u0107wicz trudn\u0105 rozmow\u0119, zanim staniesz przy recepcji<\/h2>\n<p>Na SPEAKINGO \u0107wiczysz s\u0142uchanie i odpowiadanie pe\u0142nymi zdaniami na g\u0142os. Dzi\u0119ki regularnej praktyce \u0142atwiej przypomnie\u0107 sobie konstrukcj\u0119, kiedy naprawd\u0119 jej potrzebujesz. Przydatne zwroty warto nie tylko rozpozna\u0107 na ekranie, lecz tak\u017ce kilka razy wypowiedzie\u0107. Zapisz si\u0119 poni\u017cej i po\u0107wicz angielski w praktyce \u2014 najlepiej zanim rachunek zacznie uprawia\u0107 w\u0142asn\u0105 turystyk\u0119 po Twoim koncie.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hotelowy rachunek potrafi zaskoczy\u0107 bardziej ni\u017c widok z okna. W drugiej cz\u0119\u015bci \u0107wicz\u0119 reklamacj\u0119, wyja\u015bnianie op\u0142at i mail z pro\u015bb\u0105 o zwrot.<\/p>\n","protected":false},"author":1,"featured_media":76438,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[502],"tags":[],"class_list":["post-76335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-angielskie-zwroty-cytaty-sentencje"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Reklamacja w hotelu po angielsku: rachunek, zwrot i e-mail<\/title>\n<meta name=\"description\" content=\"Jak zakwestionowa\u0107 hotelowy rachunek i napisa\u0107 reklamacj\u0119 po angielsku? 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